NEW GAMES COMING SOON!
DELIVERY INFORMATION
After purchase, you'll receive an email containing your secure download link. This link will remain active for 30 days, giving you plenty of time to download your files. Your escape room will come as a PDF file that you can easily print at home on standard paper. We recommend downloading and saving your files as soon as possible to ensure you have them ready when you need them.
GENERAL INFORMATION
At Escape Squad, we are committed to providing exceptional customer care. Our focus is not only on delivering exciting escape rooms but also on ensuring a delightful experience for both kids and parents. If you have any queries or need assistance, feel free to reach out to our team. We are here to make your escape room journey memorable and hassle-free.
Protecting your privacy and ensuring your safety are our top priorities. We are dedicated to transparently informing you about how we handle your personal information. From payment verification to data collection, we prioritize your trust and security.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments
REFUND POLICY
At Escape Squad, we provide instant digital downloads of our kids' escape room activities. Upon successful payment, you'll receive an email containing your download link, which remains active for 30 days from the date of purchase. Due to the digital nature of our products, we can only offer refunds in specific circumstances. Refunds are available if the digital product has not been downloaded or if technical issues on our end prevent access to the download (which we will verify). Once a digital product has been downloaded, we cannot offer a refund as the product cannot be returned or deleted from your device.
If you haven't received your download link within one hour of purchase, please first check your spam/junk folder. For refund requests or download issues, please contact us at with your order number and we'll respond within 24 hours on business days. Eligible refunds will be processed within 5-7 business days and will be issued to the original payment method. If you experience any technical difficulties accessing, opening, or printing your files, our customer service team is here to help - just reach out to us.